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Sandlot Technology & Adoption Services

We get your HIE operational quickly, provide communications support to promote it, hands-on training and help desk support to all who use it, and then help you run it.

Health information technology should be as much about improving people’s lives as healthcare itself. Our strategists, trainers and implementation teams are dedicated to the medical professionals and patients in every community we serve — ensuring our technology truly connects people and transforms the model of care they provide and receive.

+Systems Integration Services

Sandlot Solutions divide system integration and testing into discrete and manageable phases, each with its own set of tasks, timelines, assets, deliverables, and evaluation criteria. The primary phases are project organization and preparation, project initiation and environmental assessment; software, hardware, networking installation; interface development; interoperability development; HIE component configuration, testing, documentation and training; rollout and deployment and project (or phase) completion. We implement data standardization and normalization so that all disparate systems come together to speak the same language. And we can host your EMRs and HIEs.

+Patient Matching Services

When patients can’t be matched to their records via our algorithm-based automated system, you can rely on the services of our professionals to resolve discrepancies.

+Physician Web Portal

All authorized users can access patient information through a secure web-based portal independent of the EHR system. It also allows physicians and clinicians to access the data from wherever they are: at home, on the road, in the hospital.

+Physician Adoption Playbook

The Sandlot adoption strategy is both inclusive and collaborative. It includes education for patients and providers on the challenges and benefits of increasing health information technology usage and leverages participation by EMR vendors and local stakeholders. We include training, workflow analysis and improvement for physician practices, and marketing campaigns for provider adoption. We hold kickoff meetings, “Lunch and Learns,” open houses and webinars to get the entire community engaged in the process.

+Help Desk

The Sandlot Help Desk uses the expertise and passion for customer satisfaction of a dedicated team of service professionals to manage help tickets, escalations, and enhancements requests. Sandlot proactively measures functionality, reliability, and the quality of SandlotConnect through ongoing testing by our service team. Help Desk is multi-tiered and available for technical support to your organization as well as for end user support.

Training on powerful tools + ongoing support

We make sure everyone in a clinical practice is comfortable with the interface, knows how to log in and understands how the information fits into their workflow. We show them how SandlotConnect works with their EMR platform. And if they’ve yet to implement an EMR, we show them how to use the Sandlot Physician web portal.

Our people ensure that physicians and their staff can enhance patient care through the software and services that comprise Sandlot Solutions. We are dedicated to:

  • Educating physicians and their staff on the benefits of technologies and services provided by Sandlot
  • Teaching physicians and their staff how to use software, workflow, and other techniques which provide access to patient information and improve the quality of patient care
  • Providing support on the products and services offered by Sandlot
  • Augmenting EMR software training through value-added services including software usage tips, workarounds, templates, add-ons and solutions to issues 
  • Providing training for physician-to physician-communication
  • Tracking actual usage statistics of your HIE and identifying potential barriers to everyday use; reaching out to offer assistance to overcome those barriers